Protecting privacy is not a new endeavor for Clean Minutes. Clean Minutes has a long-standing tradition of recognizing and protecting the privacy of customers who use its telecommunications networks. The company maintains strict customer information privacy policies and uses state of the art technologies to safeguard customer information and communications from unauthorized intrusions.
Clean Minutes recognizes that the growth of online services, including Internet services, has created additional privacy concerns, particularly for consumers.
Online privacy concerns focus primarily on the protection of "customer identifiable" information, which an individual or other customer reasonably expects to be kept private. As the term suggests, "customer identifiable" information is information that, when associated with an individual identifies that individual, for example, a customer's name, address, telephone number, and e-mail address.
Some Internet users may also wish to know who can learn about what they do on the Internet, even when that online behavior is not directly linked to any information that identifies an individual. For example, advertisers may observe whether visitors to a Web site see or respond to online advertising without knowing who those visitors are.
It is common practice and often a necessity for companies, governments, or other organizations to collect customer identifiable information in order to conduct business and offer services. For example, a telecommunications provider may collect customer identifiable information, such as name, address, telephone number, and a variety of other information in the course of billing and providing telephone service to a customer.
Some activities on the Internet follow very familiar patterns. Consumers signing up for an Internet access service, for example, are usually asked to provide name, address, telephone number and credit card and other information that is typical when the consumer orders a product or service. Similarly, business Web sites may ask visitors to supply information about the mselves, particularly when information, services or merchandise are requested, but often simply to be able to better target the company's services to the customer's interests and requirements.
How Clean Minutes Protects Your Privacy Online
Collection and Use: Clean Minutes will collect and use customer identifiable information in order to process transactions you conduct on our website, to anticipate and resolve problems with your service, or to create and inform you of products and services that better meet your needs. This means that Clean Minutes may use your customer identifiable information, in conjunction with information available from other sources, to market new services to you that we think will be of interest to you, but we will not disclose your customer identifiable information to third parties who want to market products to you.
When you access the Internet, the computers that host Web sites you visit (Web servers) automatically receive some anonymous information. This "usage data" may include a record of which pages a Web browser has visited. Clean Minutes servers receive usage data when customers visit Clean Minutes Web site. Clean Minutes may use usage data to provide advertising about goods and services that may be of interest to Clean Minutes customers, or to provide customized features and services. Clean Minutes will not use information about your activities on the Internet together with any information that identifies you without your consent.
Clean Minutes and its advertisers may use various kinds of software devices to collect information about Internet use. Small files called "cookies" may be attached to your Web browser. These files identify your browser and save information such as passwords so that Web sites can recognize you. You can set your browser to disable cookies, but some Clean Minutes Web site may not work properly if you do this.
In addition, on some Web sites, Clean Minutes and its advertisers may use small bits of code called "one-pixel gifs," or "clear gifs" embedded in some Web pages, to make cookies more effective. Clean Minutes will not associate the information these software devices collect with your name or email address.
Clean Minutes uses advertising companies to deliver ads on Clean Minutes Web site. The advertising companies may also receive some anonymous information about ad viewing by Internet users on Clean Minutes Web site and other Internet sites. This information may be associated with a customer's Web browser, but cannot be associated with a name or e-mail address without the customer's permission. (This means that advertising companies may know where your computer goes on the Internet, but they don't know whom you are unless you tell them.) Clean Minutes does not supply customer identifiable information to advertising companies or to individual advertisers or other third parties. If you go to another Web site, including an advertiser's Web site (for example by clicking on an ad), and request information or enter a contest, be aware that you may be authorizing another company, including an advertising company, to use information you supply. Find out more about the advertising companies that deliver ads on Clean Minutes Web sites, read their privacy policies, and choose whether to let them collect information about what you do on the Internet.
Disclosure: Clean Minutes will not sell, trade, or disclose to third parties any customer identifiable information derived from the registration for or use of an Clean Minutes online service -- including customer names and addresses -- without the consent of the customer (except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the customer or others). When Clean Minutes uses other agents, contractors or companies to perform services on its behalf, Clean Minutes will ensure that the company protects your customer identifiable information consistent with this Policy.
Customer Choice: A customer may choose not to receive direct marketing communications from Clean Minutes in connection with Clean Minutes online services. Upon such choice, Clean Minutes (a) will not contact that customer directly with marketing messages about Clean Minutes online services, and (b) will not use customer identifiable information obtained from that customer's registration for or use of an online service to contact that customer with marketing messages about any Clean Minutes products or services. A customer may choose not to receive such messages by e-mail, by mail, or by telephone.
Security: Clean Minutes has implemented technology and security features and strict policy guidelines to safeguard the privacy of our customer identifiable information from unauthorized access or improper use. This requires that aÓ secure sessionÓ be established, using Secure Socket Layer (SSL) Technology. This is done any time you supply or access personal or confidential information in one of our secure online areas. SSS technology creates a private conversation that only your computer and Clean Minutes systems can understand. The SSL technology encodes information as it is being sent over the internet between your computer and Clean Minutes systems, helping to ensure that the transmitted information remains confidential. The use of SSL requires two components: an SSL-compatible browser and a Web server to perform the Ò key exchange Ò that establishes a secure connection to Clean Minutes Web server systems. The technological requirements needed to benefit from SSL technology are the following:
1. A Compliant Browser
You will need a browser with SSL capabilities. Ex amples of SSL browsers include Netscape 2.0 and above, Microsoft's Internet Explorer 2.0 and above, and the Web browser for America Online version 3.0 for Windows and above. (Note that some older versions of browsers will not support SSL sessions). If you don't already have a browser with SSL capabilities, you can download an SSL browser from any of the links below.
- Netscape Navigator
- Internet Explorer
In order to securely access your personal or confidential information via the Internet, we recommend you use the latest browser versions available. Accessing secure online areas with Netscape versions before 1.12 (Mac or Unix) or 1.22 (Windows) is prohibited due to security concerns.
2. A Compliant Internet Service Provider
Nearly all Internet Service Providers (ISPs) automatically enable the SSL session described above. If you use your company's internal connection to access the Internet and you find you cannot access the American Express secure pages with an SSL browser described above, your company may be blocking access via a "firewall." Please speak to your firm's Internet access systems administrator for further details on your network's Internet access.
3. Enabled Cookies
You also must have enabled cookies on your browser in order to access confidential information. If you have chosen to disable cookies on your browser, you will not be able to access confidential information.
We will continue to enhance our security procedures as new technology becomes available.
User ID and Password: Many areas of the site require the use of a User ID and Password as an additional security measure that helps protect your confidential information. This allows American Express to verify who you are, thereby allowing you access to your account information, and preventing unauthorized access.
When you have finished using a secure area of Clean Minutes Online Services, make sure you always click on the red "Exit Secure Area" or "Log Out" link which appears on the left-hand side of every secure page. When you click on it, you will be given the option to end your secure session. No further secure transactions can be conducted without re-entering your User ID and Password.
You should be aware that browser softwa re often "caches" a page as you look at it, meaning that some pages are saved in your computer's temporary memory. Therefore, you may find that clicking on your "Back" button shows you a saved version of a previously viewed page. Caching in no way affects the security of your confidential User ID or Password. If you use a computer in a public place to access your account information, simply quit/exit the browser software before leaving to minimize the possibility of anyone else viewing your confidential information.
E-mail Contents: The company will not read or disclose to third parties private e-mail communications that are transmitted using Clean Minutes services except as required to operate the service or as otherwise authorized by law.
Improper Conduct: Clean Minutes may also use customer identifiable information to investigate and help prevent potentially unlawful activity or activity that threatens the network or otherwise violates the customer agreement for that service.
Account Information: Clean Minutes honors requests from customers to review all customer identifiable information maintained in reasonably retrievable form, which currently cons ists of your name, address, e-mail address, telephone number and/or billing information, and will correct any such information which may be inaccurate. Customers may verify that appropriate corrections have been made.
Clean Minutes also participates in the BBBOnLine® Privacy Program. Further information about this program is available at www.bbbonline.org.
Changes in Practices: Clean Minutes will keep this Policy current. The company will inform you of any changes that we make.
Additional Privacy Protections for Children Using the Internet
Clean Minutes joins the industry in recognizing that children, including young teens, may not be able to make informed choices about personal information requested online.
In addition, on all of its online services and Clean Minutes Web site, Clean Minutes will encourage children to seek the consent of their parents before providing any information about themselves or their households to anyone on the Internet.
Clean Minutes encourages parents to take an active role to protect the privacy and security of their children and to prevent the inappropriate use of information about their children. Clean Minutes supports the development of technologies that help parents to control the collection and use of personal information from children who use online services in their households.
Finally, Clean Minutes complies with all Federal laws and regulations, including the Children's Online Privacy Protection Act, which requires the consent of a parent or guardian for the collection of personally identifia ble information from children under 13 without the consent of a parent or guardian.
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