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Frequent Asked Questions (FAQs)

When you have an offer as great as Clean Minutes Prepaid Phone Cards a lot of people want to know more about it. So to make things easier, we've provided the answers to the most frequently asked questions.

About My Account

What's an Account?

When I attempt to Sign In to My Account, I am prompted back to the Sign In screen, why is that?
I forgot my password, how can I recover it?
How do I update my password, contact information and/or billing information?
I lost my Clean Minutes Prepaid Phone Card PIN. How can I get it back?
How Can I view my Order History?

About the Clean Minutes Prepaid Phone Cards
What are the Clean Minutes Prepaid Phone Cards?
What is the Virtual Clean Minutes Prepaid Phone Card?
Where can I buy the Clean Minutes Prepaid Phone Cards?
In what denominations are the Clean Minutes Prepaid Phone Cards available?
How many minutes does each denomination provide?
What is the expiration date for the Clean Minutes Prepaid Phone Cards?
Are the Clean Minutes Prepaid Phone Cards Rechargeable?
How do I tell how many minutes are remaining on my Clean Minutes Prepaid Phone Card?
I have a balance on my Clean Minutes Prepaid Phone Card. Can I transfer it?

About Ordering the Clean Minutes Prepaid Phone Cards

How do I buy / order a Clean Minutes Prepaid Phone Card?
Can I purchase my Clean Minutes Prepaid Phone Card over the phone?
How can I Pay for my Clean Minutes Prepaid Phone Card(s)?
Is there a limit to the number of Clean Minutes Prepaid Phone Cards that I can purchase?
Can I safely enter my credit card number on www.cleanminutes.com?
Why is my credit card declined / rejected?
How long will it take to receive my Clean Minutes Prepaid Phone Card?
Upon purchasing a virtual Clean Minutes Prepaid Phone Card, I did not receive my PIN. How do I determine the status of my order?
What is the return policy of CleanMinutes.com?
Can I resell the Clean Minutes Prepaid Phone Cards?

About the Clean Minutes Prepaid Phone Cards Support
How do I obtain support?
If I have a question that is not listed above, how do I reach Customer Service?
Do you have customer service assistance in languages other than English?
How to find out my Clean Minutes Prepaid Phone Card access number & customer service number?

About Using the Clean Minutes Prepaid Phone Cards
How do I use my Clean Minutes Prepaid Phone Card?
When can I use my Clean Minutes Prepaid Phone Card?
Can I use my Clean Minutes Prepaid Phone Card for both Domestic and International Calls?
Can I make local calls with my Clean Minutes Prepaid Phone Card?
What types of calls I can place with my Clean Minutes Prepaid Phone Card?
What types of call I cannot place with my Clean Minutes Prepaid Phone Card?
When I try to call I get the message: your call cannot be completed as dialed. Why?
Can I get credit for time deducted from my Clean Minutes Prepaid Phone Card if the call does not go trough?
Why is my Clean Minutes Prepaid Phone Card not accepted for some calls?
Why don't calls from a Clean Minutes Prepaid Phone Card register on my caller ID?
Will my Clean Minutes Prepaid Phone Card Calls show up on my long distance bill?

About the Clean Minutes Promotional Prepaid Phone Cards
What are the Clean Minutes Promotional Prepaid Phone Cards?
How do I order the Clean Minutes Promotional Prepaid Phone Cards?
Is there a minimum number of Clean Minutes Promotional Prepaid Phone Cards I need to order?
Where can I get production specs for the Customized Clean Minutes Promotional Prepaid Phone Cards?
Do you have customer service assistance in languages other than English?

What's an Account?
An Account makes online shopping safe and easy. An Account is a profile of information about your account that is stored on our secure servers. It can only be accessed by entering your e-mail address and password. An Account makes it hassle free to place orders because it eliminates the need to re-key your billing, payment and account information each time you place an order on cleanminutes.com. In addition an Account enables you to do the following: check the status of any order you place on www.cleanminutes.com, view your Order History, recover your password if you forgot it, change your password, change your billing information and update your contact information.
Click here to create an Account.

When I attempt to sign in to My Account, I am prompted back to the sign in screen.
This is most likely caused by your browser not being set to receive cookies. You will not be able to Log In to your account without accepting cookies. Check your browser's security settings and enable cookies. If this problem persists please e-mail us at support@cleanminutes.com

I forgot my password how can I recover it?
If you forget your password, simply select My Account from the navigation at the top of the page. Then enter your e-mail address. Select the Forgot Your Password? button and we will instantly send your password to the email address that you provided when you created your Account.

Click here to recover your password.


How do I update my password, contact information and/or billing information?
Sign In to your account by selecting My Account from the navigation at the top of the page. Select Account at the top of your account page. You can update your password, contact information and/or Billing information on that page by making the necessary changes and then click on the Update button, which is located at the bottom of that page. The new screen will display your new updated information.


I Lost my Clean Minutes Prepaid Phone Card PIN. How can I get it back?
Sign in to your account by selecting My Account from the navigation at the top of the page. Select Order History at the top of your account page. Then click on the Order Number. You can view your PIN number on that page.

How can I view my order history?
Sign In to your account by selecting My Account from the navigation at the top of the page. Select Order History at the top of your account page. You can view and search for your orders on that page.

What are the Clean Minutes Prepaid Phone Cards?
When you buy a Clean Minutes Prepaid Phone Card, you purchase calling minutes in advance, and have them at their disposal whenever you want to make a call. Then you just call the toll free access number, enter your personal identification number (PIN), and dial the number you want to call. It's easy and convenient.

What is the Virtual Clean Minutes Prepaid Phone Card?
The Virtual Clean Minutes Prepaid Phone Card works just like a regular phone card but the PIN and calling instructions are delivered online in real time rather than being mailed to you. It's active immediately, so you can start calling right away.

Where can I buy the Clean Minutes Prepaid Phone Cards?
You can conveniently purchase Clean Minutes Prepaid Phone Cards exclusively online on www.cleanminutes.com 24 hours a day 7 days a week. It's easy and secure. Click here to make a purchase.

In what denominations Clean Minutes Prepaid Phone Cards are available?
For your convenience and to suit your unique calling needs, Clean Minutes Prepaid Phone Cards are available in denominations of $5, $10, $20, and $40. All prices are in US Dollars.

How many minutes does each denomination provide?
The number of minutes available is determined based on the rate to the country you are calling. Each time you use your Clean Minutes Prepaid Phone Card to place a call, the number of minutes available for that particular call will be calculated and announced to you before you are connected to your call.

What is the expiration date for the Clean Minutes Prepaid Phone Card?
Clean Minutes Phone Cards expire 6 months after last use.
Are the Clean Minutes Prepaid Phone Cards Rechargeable?
Yes, the Clean Minutes Prepaid Phone Cards are rechargeable. Instead of purchasing a new pin, simply recharge your existing pin by adding new funds to it at www.cleanminutes.com. It's easy and secure.


How do I tell how many minutes are remaining on Clean Minutes Prepaid Phone Card?
Each time you use your Clean Minutes Prepaid Phone Card a voice prompt will announce your remaining minutes before your are connected to your call.


I have a balance on my Clean Minutes Prepaid Phone Card. Can I transfer it?
No you can't do that at this time. You must use your Clean Minutes Prepaid Phone Card at least once every 6 months or it will expire.

About Ordering the Clean Minutes Prepaid Phone Cards

How do I buy / order a Clean Minutes Prepaid Phone Card?
Go to www.cleanminutes.com choose a Clean Minutes Prepaid Phone Card that suits your unique calling needs and follow the instructions. It's easy and secure.

Can I purchase my Clean Minutes Prepaid Phone Card over the phone?
No you can't purchase your Clean Minutes Prepaid Phone Card over the phone. You can only purchase your Clean Minutes Prepaid Phone Card on www.cleanminutes.com, 24 hours a day 7 days a week. It's easy and secure.


How can I pay for my Clean Minutes Prepaid Phone Card(s)?
We accept VISA and MacterCard.


Is there a limit to the number of Clean Minutes Prepaid Phone Cards that I can purchase?
You will be able to purchase up to $120 worth of Clean Minutes Prepaid Phone Cards per month but if you wish to increase your monthly spending limit please contact our customer service department at 800-890-2960, 24 hours a day 7 days a week.
Can I safely enter my credit card number on your website?
Yes it is extremely safe to shop on www.cleanminutes.com, we have security measures in place to protect against the loss, misuse, unauthorized access and alteration of the information under our control. Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. The CleanMinutes.com Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.

Why is my credit card declined / rejected?
We have address verification system in place, if your credit card has been rejected please verify that the address which you entered is correct and that it matches your credit card billing address. If you are declined again, please contact your credit card issuer.


How long will it take to receive my Clean Minutes Prepaid Phone Card ?
If you are a first time customer and for your own protection we will contact you and verify your order during normal business hours and once your account verification process is complete then your account will be setup for immediate PIN delivery. All future purchases will be delivered online, within seconds, to the same email address that you provided when you created your Account.


Upon purchasing a virtual Clean Minutes Prepaid Phone Card, I did not receive my PIN. How do I determine the status of my order?
We apologize for the inconvenience. Please send an inquiry to info@cleanminutes.com and include the order number and confirmation number you received (if any) when you placed your order. A Clean Minutes customer service representative in the order department will be able to provide the status of your order.


What is the Return Policy of www.cleanminutes.com?
All Sales are final. However if the PIN is defective please contact our customer service department at
800-890-2960, 24 hours a day 7 days a week and a Clean Minutes customer service representatives will replace your defective PIN with a new PIN.


Can I resell the Clean Minutes Prepaid Phone Cards?
Yes, you can resell the Clean Minutes Prepaid Phone Cards but you cannot make volume purchases on www.cleanminutes.com. For wholesale purchases please contact our wholesale department at support@cleanminutes.com.


How do I obtain support?
 To obtain support you have the option to contact our customer service department at 800-890-2960, 24 hours a day 7 days a week or to email our support department at support@cleanminutes.com


If I have a question that is not listed above, how can I reach Customer Service?
If you don't see your question here, please e-mail us at info@cleanminutes.com and we'll send you an answer within 24 or for even a quicker response please contact our customer service department at 800-890-2960, 24 hours a day 7 days a week.
Do you have customer service assistance in languages other than English?
Customer service assistance is also available in Spanish.


How to find out my Clean Minutes Prepaid Phone Card access number customer service number?
When you purchase your Clean Minutes Prepaid Phone Card, the toll free access number and the toll free customer service number along with your Clean Minutes Prepaid Phone Card PIN will be included in the email which will be sent to the same email address that you provided when you created your Account. In addition you can at anytime Sign In to your Account. Select your Order History at the top of your account page and then click on your Order Number. You can view your access number and customer service number on that page.


About Using the Clean Minutes Prepaid Phone Cards

How do I use my Clean Minutes Prepaid Phone Card?
Here are the steps to follow:
1. Dial the toll free access number
2. When prompted, enter your PIN number or authorization code
3. When prompted, dial the destination number: For Domestic calls dial 1 + Area Code + Number, For International calls dial 011 + Country Code + City Code + Number
4. To place another call, press **


When can I use my Clean Minutes Prepaid Phone Card?
Clean Minutes Prepaid Phone Card can be used conveniently 24 hours a day, 7 days a week. There are no blackout dates or restricted calling times with the Clean Minutes Prepaid Phone Cards.


Can I use My Clean Minutes Prepaid Phone Card for both Domestic and International calls?
All Clean Minutes Prepaid Phone Cards can be used to place domestic (U.S) and international calls. International rates vary according to the country you are calling. For a rate quote to a specific country please check the rate finder. Click here for a rate quote.


Can I make local calls with my Clean Minutes Prepaid Phone Card?
Yes you can make local calls with your Clean Minutes Prepaid Phone Card.


What types of calls I can place with my Clean Minutes Prepaid Phone Card?
Clean Minutes Prepaid Phone Cards can be used to place the following types of calls:
1. Domestic interstate and intrastate-interLATA calls within the U.S.
2. Outbound international calls from the U.S. to over 200 locations around the world.


What types of call I cannot place with my Clean Minutes Prepaid Phone Card? 
Clean Minutes Prepaid Phone Cards cannot be used to place calls to a 500, 700, 800, 855, 866, 877, 888 or 900 number service calls or toll free calls; certain operator-assisted calls such as third-party-billed, collect and Directory Assistance calls or Information.


When I try to call I get the message: your call cannot be completed as dialed. Why?
Please follow the exact instructions we emailed you when you purchased your Clean Minutes Prepaid Phone Card. You may have misdialed your destination number. Check the number and dial again. If the problem persists please contact our customer service department at 800-890-2960, 24 hours a day 7 days a week.


Can I get credit for time deducted from my Clean Minutes Prepaid Phone Card if the call does not go through?
A Clean Minutes customer service representative will need to check your Clean Minutes Prepaid Phone Card PIN. They will then be able to replenish your Clean Minutes Prepaid Phone Card with the appropriate number of minutes that were mistakenly deducted. Please contact our customer service department at 800-890-2960, 24 hour a day 7 days a week and be ready to supply a customer service representative with your Clean Minutes Prepaid Phone Card PIN.

Why is my Clean Minutes Prepaid Phone Card not accepted for some calls?
When you call someone and hear a message that the number dialed does not accept calls from unidentified callers, this means that the particular party does not accept unknown or blocked calls. This has to do with the particular phone features of the person you are calling. They will have to remove the call block feature from their phone in order for you to reach them using a Clean Minutes Prepaid Phone Card.


Why don't calls from a Clean Minutes Prepaid Phone Card register on my caller ID?
Since Clean Minutes Prepaid Phone Cards use a toll-free number, it does not register on any caller ID system. When you use a Clean Minutes Prepaid Phone Card, your call will register on a caller ID system as unknown, unavailable, out of area, or possibly as a series of 9s across the caller ID screen.


Will my Clean Minutes Prepaid Phone Card calls show up on my long distance bill?
When you use a Clean Minutes Prepaid Phone Card, you are dialing a toll free number and the calls will not show on your residential phone bill.


Do Rates differ depending on the time of the day or the day of the week?
No rates don't differ depending on the time of the day or the day of the week, with Clean Minutes Phone Cards you can call anyone, anywhere, 24 Hours a day 7 days a week and enjoy the same low flat rates as listed on www.cleanminutes.com


What are the Clean Minutes Promotional Prepaid Phone Cards?
The Clean Minutes Promotional Phone Cards are prepaid phone cards for your business to give away to employees, customers and prospects. The recipients of these cards will get calling minutes in advance, and have them at their disposal whenever they want to make a call. Then they just call the 800 access number on the back of the card, enter the personal identification number (PIN) they are given with the Clean Minutes Promotional Prepaid Phone Card and dial the number they want to call. It's easy and convenient. Click here to find how Clean Minutes Promotional Prepaid Phone Card can drive sales and build your brand.


How do I order the Clean Minutes Promotional Prepaid Phone Cards?
To order the Clean Minutes Promotional Prepaid Phone Cards please e-mail our business department at business@cleanminutes.com.
1. Just choose the type of the Clean Minutes Prepaid Phone Card you want for your promotion:
- Build you own
- Virtual card
- Ready to go
2. Select your denomination (number of minutes per Phone Card).
3. Choose your customization options.
4. Choose the quantity of the Clean Minutes Promotional Prepaid Phone Card you need.
A Clean Minutes Business Representative will then give you a call during business hours to confirm your order.

Is there a minimum number of Clean Minutes Promotional Prepaid Phone Cards I need to order?
There is a minimum order of 5000 Clean Minutes Promotional Prepaid Phone Cards for Build-Your-Own, 1000 for Pick-a-Picture, 250 for Ready-to-Go and a minimum of 10,000 for the Clean Minutes Promotional Prepaid Virtual Cards.


Where can I get production specs for the customized Clean Minutes Promotional Prepaid Phone Cards?
Email us at support@cleanminutes.com for more details.

Do you have customer service assistance in languages other than English?
Customer service assistance is also available in Spanish.

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